HCMS Physicians' Hospital Survey

HCMS is committed to serving the needs of our members as they care for their patients and improve the health of our community.

HCMS regularly conducts a survey to determine physicians' perspective and satisfaction with local hospitals' delivery of quality patient care. In 2018, almost 4,000 physician surveys were received that provided statistically valid results for 24 hospitals. The results generated dialogue between physicians and hospital administration at numerous hospitals. HCMS's goal is to improve the overall quality of care across all Houston hospitals. 

Next Survey - 2021

The 2020 survey was suspended due to COVID-19. Stay tuned for announcements regarding a future launch date.

All questions about the survey should be sent to hcmssurvey@hcms.org.

2018 Results

The survey was administered by Endeavor Management (formerly Gelb Consulting), a management consulting firm, and covered the following topics: Quality of Medical Care, Hospital Policies and Administration, Medical Staff Issues and Electronic Medical Records.

• Executive Summary  
• Satisfaction Report for All Hospitals
• Key Findings Infographic

Media Coverage

• Houston Methodist West Hospital Garners Top Spot in 2018 HCMS Physician Hospital Survey - Houston Methodist News Release (Feb. 27, 2019)
• The Top 5 Houston Hospitals Doctors are Most Satisfied With - Houston Public Media (March 5, 2019)
• Patients Medical Center Ranks Top in Southeast Houston Bay Area, High overall in 2018 HCMS Physicians Hospital Survey - CHI St. Luke's News Release (March 9, 2019)
• Patients Medical Center Ranks Top in Southeast Houston Bay Area, High overall in 2018 HCMS Physicians Hospital Survey - Bay Area Magazine (March 12, 2019)

2017 Results

The survey was administered by Gelb Consulting, a management consulting firm, and covered the following topics: Quality of Medical Care, Hospital Policies and Administration, Medical Staff Issues and Electronic Medical Records.

• Executive Summary
• System Reputation Report
• Satisfaction Report for All Hospitals
• Key Findings Infographic
• System Averages Infographic

2016 Results

To request a copy of the survey for a hospital(s) of your choice, email kerry_hardwick@hcms.org.